FAQ
- Do you charge for stopped instances?
- Yes, the stopped instance will continue to retain dedicated system resources (RAM, SSD storage, IP alias, CPU), so there will be charges until you destroy the instance. If you want to stop accumulating instance costs, please use the user console to release.
- How will my instance be billed?
- All servers in your account are billed by the hour. If you use it for 1 month, the fee is equal to the amount of the plan you subscribed to in the platform. The plan is actually calculated by dividing the monthly rate for the plan by 672 hours (28 days). When you hold the server for 672 hours in a complete natural month, the server will no longer charge any server fees in that month (except for fees that exceed the number of free IP changes).
- What payment methods do we support?
- Currently LightNode supports paypal, Alipay, credit cards (UnionPay, Visa, Master, USPS).
- Does LightNode charge VAT/Sales Tax?
- LightNode currently does not charge VAT/Sales Tax.
- For outbound traffic, inbound traffic, and the total of them, which is the bandwidth usage calculated based on?
- Pay-By-Traffic calculates the costs of outgoing traffic but not inbound traffic. In addition, the spend of Pay-By-Bandwidth decides on the capacity of bandwidth you want.
- How is the monthly traffic cap calculated for instances that are billed by the hour?
- The taffic plan you choose will be converted into an hourly taffic plan and charged. If the usage is less than the hourly taffic plan, the hourly taffic plan will be charged. If the usage exceeds the hourly taffic plan, the actual usage will be charged. The monthly charge is the monthly taffic plan price. The host will be limited to 10kbps;
- In what time zone are the start and end times on the invoice?
- The current time zone of the LightNode company is located is consistent: UTC+8.
- Which OS images do you offer?
- System images include: CentOS, Ubuntu, Windows, Debian; application images include: WordPress, BT-panel.
- Does LightNode support IPv6?
- Currently LightNode only supports IPv4.
- Does LightNode support multiple IPv4 addresses per instance?
- Only one IPv4 address is supported per instance.
- Are all LightNode host ports open?
- Currently, all ports are open. If any ports are blocked, run the following command in the server remote control to check the port status.
netstat -tunlp
- What type of virtualization does LightNode use?
- LightNode uses KVM (Kernel-Based Virtual Machine) on all infrastructure.
- Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc.?
- By default, there is a clean OS installed without these additional packages, but you will have full root/admin rights to install any additional software you need. The application image contains the corresponding environment, such as WordPress contains PHP, Nginx, WordPress, and MySQL.
- why can't you connect to your servers from LightNode?